Refund policy
Return & Refund Policy
Last updated: 11-24-2025
At Sparkles & Adornments, each item is carefully inspected and packaged to ensure it arrives in perfect condition. Because our lighting and décor pieces are handcrafted and made-to-order, we do not accept general returns or exchanges unless an item arrives damaged or defective.
🛍️ Damaged or Defective Items
If your order arrives damaged, please contact us within 5 days of delivery at support@sparklesandadornments.com with your order number and clear photos of the damage and packaging.
Once approved, we’ll provide return instructions or send a replacement.
💡 Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service.
💵 Refund Process
Refunds (if approved) are processed after the returned item is received and inspected. Once verified, a refund will be issued to your original payment method within 3–5 business days.
🚫 Non-Returnable Items
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Used, opened, or altered items
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Sale or discounted products
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Items damaged through misuse or neglect